Managing patient cases in ProUI

How to process incoming patient cases

• Handling of a patient case - general functions
• Overview of the contact request handling process
• Status of a patient case
• Basic information on a patient case
• Prerequisite information provided by the patient
• System recommendations
• Unsuitable times and event log
• Urgency assessment – give us feedback
• Outcome and resource
• How to Copy text from patient case to patient clinical record
• How to Close a patient case