General functions to handle a contact request
When you are handling a contact request, there are several functions that you can use.
- Direct to another unit
Use this function if you discover in the prerequisite information that you would like to forward the form for consideration by another unit or resource within the organisation. Click the “Direct to another unit” menu bar and select the new unit to which the message is to be directed. The professional interface will ask you to confirm the redirection and provide a comment explaining the reason, so that you can cancel the action if your selection was incorrect. After selecting the unit and confirming the redirection, the message may disappear from the list of messages to be handled by you if you do not have permission to view messages for the new unit. The professionals in this unit will, however, see the message. - Print
Use this function to print a contact request for, for example, a specialist's consultation. - Close
Close prerequisite information in the main view. PLEASE NOTE! This is not the same function as Close case, which means that a contact request has been handled. Instead, this function only closes the contact request in the main view. - Send message
Click this to open a high-security (SMS-based) chat, which enables chatting, that is, sending and receiving text messages with patients. Read more in section 5 of this guide.