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Onboarding Support & Guidance Centre

New customers can find support and guidance material to assist you through the Klinik onboarding process.

Klinik Training Centre

Provides all the information, guidance and training videos to allow you to understand how Klinik functions

Contact us

Send feedback or contact support (Select one of the links below for more information)

FAQ for Professional Users

Here you can find answers to some of the most common questions asked about Klinik

FAQs for Patients

This information is designed to support your patients utilising the online service

Pharmacy First

Find out how Klinik can support patient referrals through the Pharmacy First scheme.

Account and log in information

Account information

Change Requests

How to request changes to your practice online patient form

How to guides for common Issues

Provides step by step guides for some common issues

User administration

(Super users only) Provides instructions on user access and accounts

ProUI Main view and patient case list

An overview of the information available in ProUI

Managing patient cases in ProUI

How to process incoming patient cases

SMS chat

High-security SMS chat

Klinik Connect

How to use Klinik Connect telephone triage tool

Dashboard

How to use Klinik Dashboard tool

Account Management Support

You can find information here to support you once your practice is live

Snooze Feature

How to set your opening hours and add timed events

Klinik Access Changelog

Provides an overview of functionality changes for Klinik Access for the professional user