Tips for success!
Top Tips
Your project team should set clear goals and outcomes- what are your objectives for using Klinik?
These could be:
- Demand capacity planning and the ability to map/plan against demand
- Patient is routed/signposted to the right point of care first time
- Manage same day appointments / prioritisation
- Triaging quality and consistency
Klinik works at it's optimum when:
1. The online service is used alongside Connect (telephone tool) This ensures:
- Equitable access to healthcare so those in most need of urgent care are prioritised with all online and calls for healthcare support are triaged together
- Call handlers no longer feel the pressure to provide an appointment slot
- Phonelines are kept open for patients that have accessibility needs or cannot use online services
- All patients requests are treated in the same manner resulting in a fairer system
2. A clinician completes the triage. This results in:
- Immediate sign posting
- Feedback tells us this allows a professional user to deal wit around 35% of enquiries digitally without the need for a F2F or telephone appointment
3. Professional users should work in Klinik to get the greatest benefit from the AI signposting and differential diagnoses
When designing your Klinik Specification you should:
- Understand the patient demand
- Map out processes to avoid hand-offs of enquiries where possible and don’t simply map Klinik to current processes. Our live practice process maps should help with this
- Review other Klinik platforms using the links provided following your Introductory Meeting
- Use Klinik for all enquiries both clinical and administrative
- Engage with your patients in advance of go-live
- Ensure your teams are aware of and have bought into the internal process
- Understand how the dashboard can assist with resourcing when building the platform specification
- Users should work and manage enquiries within Klinik using 2 screens