This video should be watched by All Users (Standard and Super Users- all clinical and non-clinical staff that will be using Klinik)
You can access the Patient Pathway Training video below.
This mandatory video is for ALL users and provides a full understanding of the process patients will take to submit an online enquiry. In addition to watching this video you should submit test cases via your own patient platform (URL will be notified to Super Users) to understand the journey of each enquiry type.
Items covered in this video:
- An overview of how the patient accesses the platform and materials that can be used to advertise Klinik throughout the practice
- The landing page text and patient guidance throughout the online form
- Tile (enquiry) types (AI, Admin, Closed Pathways) and tile direction
- Enquiries that have been denoted as an 'emergency'
- Optional calendar functionality
- Patient and proxy personal details page
- Patient feedback