What happens on go-live day and available support
The unique URL is fully functional as soon as we create this for you. The act of connecting the banner to the URL on your website will immediately allow patients to access the platform. THIS IS NOT CONTROLLED BY KLINIK!
It is very important that you ensure the Customer Success Team is fully aware of the proposed go-live date and time so we can ensure the test data is archived for you.
At Klinik we will check that the banner is present on your website on this day and test the links for you. We will also be in touch to check if you need any support.
We are keen to understand our customers' experience throughout the onboarding process so we will send you a short questionnaire so you can provide us with your valuable feedback.
Help & Support for Super Users
You can find a wealth of information within the rest of the Knowledge Base and our Customer Success and IT teams are always on hand to support you on go-live and beyond.
You can go to Contact us to find links and information on how to get in touch.
Super users are the first line of contact for your patients and staff alike so please encourage them to always approach a Super user for help in the first instance.
If there is a technical issue which cannot be resolved, then the quickest way to seek help is to email: IT-support@klinik.co.uk This account is managed by a team of people so your request will go to the most appropriate resource who will be able to deal with your query. You can also send an email to this account by using the 'feedback' drop down in ProUI. You can also call our helpdesk number 0800 0886085 (which is for professional users only)
The Customer Success Team will be in touch to arrange a call around four weeks after the platform has gone live to check in with you.
Good luck!